Our service agreements and statements of work as exchanged with customers are confidential and sharing them will be a break of confidentiality. How do we handle this? Is it mandatory to provide client credentials and related agreements?

We do not want to see specific statements of work. We need to be sure that they contain the minimum standards that we, and the industry, expect to see. This must include such things as appropriate insurance, an understanding of the law, appropriate sign off etc. We can assess this from a template example. If there is a complaint, this is what we will use to check against to ensure that you adhered to the policies, processes and procedures that you submitted.