Complaint and Resolution Measures
All CREST member companies have submitted policies, processes and procedures relating to their service provision to CREST. These have been fully assessed by CREST and have been deemed fit for purpose. Re- submission is required every year and CREST reserve the right to conduct a full re-assessment every three years to ensure currency.
CREST member companies must sign up to a binding and enforceable company Code of Conduct annual which ties them to their CREST submission. They also agree to align their complaints process with that of CREST. This forms the basis of any complaint resolution.
A copy of CREST’s Complaints and Resolution handling measures can be downloaded here:
CREST Member Company Complaints Process (PDF)
If you have a query, please email [email protected]