The CREST Certification Appeals Handling Process is in place to address the needs of individual candidates seeking certification and qualified individuals seeking re-certification should they wish to appeal against the result of their examination.
The procedures represent a fair process for resolving certification complaints or appeal matters competently, diligently and impartially. They ensure that complaints and appeals are assessed fairly, consistently and promptly at both the initial and final stages and throughout.
CREST makes every effort to follow the time requirements noted in these appeal procedures. However, failure to meet a time requirement will not prohibit the consideration or final resolution of any matter arising under these procedures.
A copy of the CREST Certification Appeals Handling Process can be found here.
Appeals should be emailed to [email protected]